How Rematchly handles your information.

Updated

Last updated: June 4, 2026

Rematchly provides dating app appeal review, profile audit, message coaching, and recovery guidance. This privacy policy applies to information submitted through rematchly.com and related Rematchly communications.

Information collected

What you may provide

When you use the contact or intake form, Rematchly may collect your name, email address, dating app, goal, quiz result, and message. If you choose to send more detail later, that may include profile notes, appeal context, screenshots, drafts, or other information you decide is relevant.

Please do not send passwords, payment card numbers, government ID images, or highly sensitive personal information unless Rematchly specifically explains why a limited detail is needed.

Use

How Rematchly uses information

• To respond to your intake, question, payment issue, privacy request, or refund request.
• To provide appeal review, profile audit, message coaching, or fresh-start strategy work.
• To improve website reliability, security, and basic performance.
• To keep records needed for customer support, payments, and dispute prevention.

Payments and providers

Who processes the website

Payments are handled through Stripe Checkout. Rematchly does not store your full card number on its own servers. Stripe may process payment details according to its own terms and privacy policy.

The website is hosted on Cloudflare Pages and may use Cloudflare analytics or security services. Contact form messages may be sent through Cloudflare Email or Resend depending on the production setup. These providers may process information only as needed to operate the website, send messages, secure the service, or complete payments.

Sharing

Information is not sold

Rematchly does not sell personal information. Information may be shared with service providers that help operate the website, process payment, send email, prevent abuse, or comply with legal obligations. Information may also be disclosed if needed to protect Rematchly, users, or the public from fraud, abuse, or unsafe activity.

Retention and rights

Requests about your information

Rematchly keeps information only as long as reasonably needed for the service, customer support, payment records, security, and legitimate business purposes. You can ask to access, correct, or delete information by emailing [email protected]. Some records may be retained when required for payment, tax, security, dispute, or legal reasons.